vai88 Privacy Policy — Your Data Is Our Responsibility

vai88 is a trusted online betting and gaming platform in Bangladesh. We give the highest priority to the privacy of our users' personal information. This privacy policy ("Policy") applies to the vai88 website, mobile application, and all related services.

The purpose of this policy is to clearly inform you of what kind of personal information vai88 collects, why it is collected, how that information is used and kept secure, and what your rights are. vai88 commits that your information will never be used or disclosed without authorization.

This policy applies to the following individuals:

• All registered members of the vai88 platform
• Any person visiting the vai88 website
• Any person using any service of vai88
• Any person contacting us through vai88 customer support or live chat

The words "you" or "user" used in this policy refer to all individuals mentioned above. The words "vai88", "we", or "our" refer to the entity operating the vai88 platform.

vai88 collects your information in various situations and through various means. The details are set out below:

2.1 Information You Provide Directly

During account registration and use of the platform, you provide the following information:

• Full name and date of birth
• Email address
• Mobile phone number
• National ID number (for identity verification)
• Address (for billing and contact purposes)
• Preferred language and communication method
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Deposit and withdrawal transaction history

2.2 Automatically Collected Information

When you use the vai88 platform, our system automatically collects certain technical information:

• IP address and device identification information
• Browser type and version
• Operating system information
• Time spent on the platform and information about pages visited
• Login and logout timestamps
• Gaming activity logs
• Data collected through cookies and similar tracking technologies

2.3 Information Collected Through Customer Support

When you contact us via live chat or email, a record of that conversation may be stored. This information is used to improve service quality and to provide you with better support in the future.

vai88 uses the information collected from you only for the following specific purposes:

3.1 Account Management and Identity Verification

Your provided information is used to create, manage, and keep your account secure. Verifying your age and identity is an important responsibility of vai88, as this platform is for those aged 21 and above only.

3.2 Financial Transaction Processing

Information required to complete deposit and withdrawal processes via bKash, Nagad, Rocket, or bank transfer is used. Transaction information is verified to prevent fraud and money laundering.

3.3 Service Quality Improvement

The vai88 platform experience is improved by analyzing your usage patterns. User preferences and data play an important role in adding new games, bonus offers, and features.

3.4 Customer Support

Your account information is needed to provide 24/7 live chat support and to resolve your issues quickly.

3.5 Promotional Communications

Your contact information may be used to inform you about bonus offers, promotions, and important updates. You may request to opt out of such communications at any time.

3.6 Security and Fraud Prevention

Information is used to detect and prevent unauthorized account access, fraudulent activity, and suspicious transactions.

3.7 Compliance with Legal Obligations

Information may be used as necessary to comply with applicable laws and regulations and to fulfill legitimate requests from government or regulatory authorities.

vai88 applies industry-standard security measures to keep your personal information protected. The key components of our security framework are:

4.1 Encryption Technology

All your information is protected through SSL (Secure Socket Layer) encryption technology. This ensures that all information transmitted between your browser and our servers remains unreadable to third parties.

4.2 Access Control

Your personal information can only be accessed by authorized staff and only where necessary for providing services. All staff are employed under strict confidentiality agreements.

4.3 Secure Data Centers

Your information is stored in secure data centers equipped with physical security, environmental controls, and backup systems.

4.4 Regular Security Audits

vai88 regularly conducts security tests and audits to identify potential vulnerabilities and take corrective action.

vai88 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited and specific circumstances:

5.1 Payment Processing Partners

Only the necessary transaction information is shared with payment providers bKash, Nagad, and Rocket to complete transactions. These organizations are governed by their own privacy policies.

5.2 Technology and Infrastructure Service Providers

We work with trusted technology partners for cloud storage, server management, and cybersecurity services. All such partners operate under strict data protection agreements.

5.3 Game Software Providers

Our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi may require certain gaming activity data. However, this information is not personally identifiable.

5.4 Legal Obligations

Information may be disclosed as required by law in response to court orders, legal proceedings, government investigations, or legitimate requests from law enforcement agencies.

5.5 Business Restructuring

If vai88 undergoes a business merger, acquisition, or restructuring, account information may be transferred to the relevant parties. You will be notified in advance in such cases.

The vai88 website uses cookies and similar technologies that help improve your browsing experience.

6.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. They help remember your preferences, login status, and other information.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary to ensure the core functionality of the platform. Without them, logging in or completing transactions is not possible.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Analyze platform usage to help improve service quality.
• Security Cookies: Used to detect fraudulent activity.

6.3 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

vai88 recognizes and respects the following rights you have over your personal information:

7.1 Right to Access Information

You may request a copy of the information stored about you at vai88 at any time. We will respond within 30 business days of receiving your request.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as quickly as possible.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Restrict Processing

You may request to restrict the processing of your information in certain circumstances, such as while verifying the accuracy of information or when the legitimacy of information use is disputed.

7.5 Right to Withdraw from Promotional Communications

You may unsubscribe from marketing or promotional communications at any time. Contact us via live chat or email to make this request.

vai88 is for those aged 21 and above only. We strictly ensure that minors are not able to use our platform.

vai88 never intentionally collects personal information from any person under the age of 18. If it comes to our attention that information from a minor has been collected unknowingly, we will immediately delete that information and close the associated account.

If you believe that a minor has created an account on vai88, please notify us immediately at [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

vai88 stores your personal information only for as long as necessary. The data retention period is determined according to the following policies:

9.1 Active Account Information

All necessary information is retained while your account remains active. This information is used to provide services, ensure security, and support customer assistance.

9.2 Closed Account Information

Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted.

9.3 Transaction Records

Records of financial transactions are retained in accordance with legal requirements. These records are necessary for resolving disputes and investigating fraud.

9.4 Secure Data Destruction

Upon expiry of the retention period, all personal information is deleted or destroyed using industry-standard secure methods.

vai88 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• An update notice will be clearly displayed on the website.
• Registered users may be notified by email.
• The date of the change will be noted at the top of this page.

If you continue to use the vai88 platform after any changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.

If you do not agree with the revised policy, you may contact us to request that your account be closed.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For your privacy-related requests, please write "Privacy Request" in the email subject line and provide details along with your account information. We aim to respond within 30 business days.

To read other important policies:

• Terms & Conditions — All rules for using the vai88 platform
• Responsible Gaming — A guide to safe and responsible gaming
• FAQ — Common questions and answers